Our goal in implementing the IT Operations and Management approach is to deliver prompt and efficient solutions to our Partners and their customers, utilizing IT Service Management (ITSM) and adhering to the best practices of ITIL v4.
FOUNDER
BHARTI UPPAL - FOUNDER
Benefit from our firsthand experience, ensuring top-notch computer network support without the need for additional in-house staff or the inconvenience of troubleshooting on your own. Our team of experts is dedicated to offering efficient and practical support for business continuity. As premier IT monitoring and support providers, we present diverse solutions to your needs.
CoreNexGen strategically combines top-tier talent with established processes to support customers identified by the Cybersecurity and Infrastructure Security Agency (CISA). This support encompasses Cyber Incident Response, Securing Networks, Protecting Critical Infrastructure, and Cybersecurity Governance.
Our team comprehends the intricacies of interrelated programs, policies, and technology within the market. CoreNexGen's approach to supporting our customers in system administration and engineering is grounded in industry best practices and information technology service management (ITSM) principles defined in the Information Technology Infrastructure Library v.4 (ITIL).
Apart from following an ITIL-based methodology, we apply CMMI best practices and collaborate closely with our customers to strategize, design, execute, and manage services and solutions that align with their mission and objectives. Our team is both ITIL trained and certified, ensuring that operations and maintenance support services adhere to structured processes and procedures (such as Service Design, Release Management, Transition to Operations, Incident and Problem Management, Change Management, and Quality Management). We establish and monitor meaningful metrics while integrating continuous integration and delivery. Through a synergistic blend of knowledgeable personnel, proven processes, and emerging technology, CoreNexGen provides services with a keen focus on meeting customers' needs.
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